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FREQUENTLY ASKED QUESTIONS

Where do you source your beans?

Our coffee beans are sustainably sourced and ethically harvested from a historical farm in Rio de Janeiro, Brazil and a small town in Pichindé, Colombia located in the Andes Mountains.

What is the best way to brew your single serve Pour Overs?

We recommend pouring 6-8 oz hot water (190°-200°temp) and letting it steep for a few minutes.

Do you add artificial ingredients to your coffee?

We do not add any artificial ingredients. The only ingredients we blend to our Spiced coffee line are exotic spices and that’s it.

What does Custom Coffee mean?

Custom coffee is a lot like wine tasting. You can choose the type of roast, grind size and flavor profile that best suits your individual taste buds!



HOW CAN WE HELP?

SHIPPING & RETURNS

HOW SOON DO YOU SHIP?
Our turnaround time for all of our products excluding our Custom coffee is 24-48 hrs after placing the order.
CUSTOM COFFEE
Our custom coffee is prepped on Tuesdays and Thursdays. When you place your order, we'll send an email with the date when they will be roasted and prepped.
DO YOU ACCEPT RETURNS?
Due to the consumable nature of our product, we do not accept returns. However, we do offer replacements if the product was delivered in bad shape or delivered to the wrong address. If you need a product replacement, please reach out to info@thespicybeanlab.com

ORDERS

DO YOU OFFER WHOLESALE?
Yes we do. Please send an email to wholesale@thespicybeanlab.com
CAN I CANCEL OR MAKE CHANGES ON MY ORDER?
We want you to have your order as quickly and efficiently as possible, so we will not be able to make changes once it has been shipped.

COMPANY

DO YOU DO COLLABORATIONS WITH BRANDS?
We believe in collaborating with brands to bring their vision for the perfect cup of coffee alive. Please send an email to info@thespicybeanlab.com. We love to hear your ideas!

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